Return and Refund Policy

At Selluxy Store, we are committed to providing high-quality smartwatches and ensuring customer satisfaction. However, we understand that sometimes a product may not meet your expectations. Please review our return and refund policy below:

Returns

Eligibility

• To be eligible for a return, your smartwatch must be unused, undamaged, and in its original packaging with all included accessories.
• The item must also include proof of purchase (e.g., receipt or order confirmation).

Timeframe

• You have 15 calendar days from the date of delivery to initiate a return.

Procedure

1. Contact our customer support team at [insert contact information] with your order details and reason for return.
2. Our team will guide you through the process and provide a return shipping label if applicable.
3. Securely pack the smartwatch in its original packaging and include all accessories before shipping it back to us.

Inspection and Approval

• Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
• You will be notified via email about the status of your return and whether it has been approved.

Refunds

Eligibility

Refunds are issued under the following circumstances:

• The product received is defective or not functioning properly.
• An incorrect item was shipped.
• The item was damaged during shipping.

Refund Process

1. Contact our customer support team at [insert contact information] within 7 days of receiving the item to request a refund.
2. Once your refund request is approved, the refund will be processed and credited to your original payment method within 7-10 business days, depending on your card issuer’s policies.

Refund Amount

• Refunds will be issued for the purchase price of the returned item, excluding any shipping or handling charges, unless the issue was due to an error on our part.

Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

• Smartwatches showing signs of wear and tear or damage caused by misuse.
• Items not in their original packaging or missing accessories.
• Final sale or clearance items.

Damaged or Defective Products

If your smartwatch arrives damaged or defective, please contact us immediately at [insert contact information] with photos of the damage or defect. We will arrange a replacement or refund, depending on your preference.

Policy Updates

We reserve the right to update or modify this policy at any time. Please check this page periodically for any changes.

Thank you for shopping with Selluxy Store. Your satisfaction is our priority!